Terms & Conditions
(2) Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You must not:
(a) republish material from this website including republication on another website;
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution such as our newsletter.
Content may only be redistributed where content is specifically made available for redistribution e.g. newsletters
(3) Acceptable use
Our 30 day money back guaranteed applies only to items that the customer has not seen. For example, items bought from our onlie store or imported on the customer’s behalf.
We offer a 30 day return and refund policy for ONLINE purchases only.
Where goods returned are GIA, IGI ,or HRD certified diamonds, authenticity shall first be verified by an independent and duly registered valuer/gemmologist before final settlement
Returned products must arrive at our office within 30 days from the time an order is placed online or over the phone. We will not accept returned items that are improperly packaged, or uninsured. Failure to return the diamond certificate (where applicable) will result in a replacement fee. All returned items will be reviewed for any damage, wear; alteration, engraving, or resizing (by a jeweller other than Rêve - Diamonds & Fine Jewellery ) that occurred after the item was shipped to the customer. If Rêve - Diamonds & Fine Jewellery determines that an item has been altered in any way, the item will not be accepted for return and will be shipped back to you without the issuance of a return credit.
Rêve - Diamonds & Fine Jewellery cannot be held responsible for the loss of or damage to goods sustained in the shipment of items for refund, exchange or alteration. Failure to follow the above instructions may delay or prevent the processing of return, exchange or alteration. If you have any questions or require further clarification, please call us on +44 (0) 20 7016 9878
We provide the option of a full refund, see above, if the goods turn out to be faulty or do not delight you. However we do have a very sophisticated workshop and a team of very talented and experienced craftsman so tweaks and changes are usually a simple service. This facility may exclude items with any element of personalisation, e.g. rings designed by clients or any third party, engraving etc. We will give all refunds as soon as possible, usually immediately on receipt of the returned goods, in the condition sold and with ALL the documentation provided and at the latest within 30 days of agreeing to give the refund. Refunds will only be made by the original method of payment.
(5) Applicable Law and Venue
These Terms and Conditions and your use of this website will be governed by and construed in accordance with English law. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the courts located in the city of London, U.K. and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this website, or these Terms and Conditions.
(6) Entire agreement
(7) Law and jurisdiction
(8) REGISTRATIONS AND AUTHORISATIONS
We are registered with Companies House. Our registration number is 8484382.
(9) OUR DETAILS
The full name of our company is TC & REVE LTD T/a Rêve - Diamonds & Fine Jewellery .
We are registered in England & Wales under registration number 8484382.
Our registered address is 1 Berkeley Street London United Kingdom W1J 8DJ
You can contact us by using our Contact Us page