Payment Policy

We require payment in advance. You can make your payment by purchasing your product via our secure shopping cart or by paying a 50% deposit at our showroom with your card or via online bank transfer.

Customers with a shipping address in the state of New York, New Jersey or California or who would like to collect from our showrooms will be charged sales tax at checkout. At present, we aren’t required to collect sales tax when delivering to any other state. For international orders you may be subject to local import duties and taxes as the item enters your country.

From time to time, we can send money requests through PayPal. However, we prefer for orders to be sent through our shopping cart so work orders can be generated online.

Once we have received your payment or deposit, we will schedule your order to be completed and send out a confirmation email. Should you be unsatisfied with the product you have received, you can take advantage of our 30-day money-back guarantee. We offer a 30-Day FREE Returns Policy for ONLINE purchases only.

By placing your order on our website, you confirm that you agree to our terms and that all sales are final.

We accept all major credit and debit cards including:


  • American Express
  • Mastercard
  • Visa
  • Visa Delta
  • Visa Electron
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Diners Club
  • JCB
  • Discover


Contact Information

If you require any further assistance, please contact us.

Get in touch with our experts

  • Live chat Use our Live Chat facility on the bottom right of your screen to talk to a jewelry specialist in real-time.
  • Call us Give us a call and speak to an engagement ring expert directly. Get the information you need quickly and easily.
  • Book an appointment Our loose diamonds and engagement rings are available to view in person in our NYC or Dallas showroom.
  • WhatsApp us Prefer to speak to a jewelry expert through instant messaging? Send us a message today.
  • Email us Email to book an appointment or get the advice you need.