Frequently Asked Questions

We are located on 745 5th Avenue, 10065 New York, NY - Floor 5

We are located on 9800 Wilshire Blvd Beverly Hills, 1st Floor Los Angeles, CA 90212.

We are open 9am-6pm Monday – Friday and 9am-5:30pm on Saturday. We operate by appointment only system. Click on the link to book a showroom or virtual appointment or contact us on +1646 898 2098.

90% of the diamonds featured on our website are located in NY and LA. The rest of the loose diamonds on our website can be shipped overnight just for viewing without commitment prior to setting. We are happy to arrange for you to view the stone before it is set into the jewelry.

We specialize in custom engagement rings and fine jewelry. If you have a specific jewelry design in mind that isn’t currently part of our collection, feel free to contact us with your ideas to explore your options. Read more about our bespoke service by clicking this link.

The majority of our bespoke items take approximately 14-21 working days to create. Should you have a particular deadline in mind, you can always contact us to see if we can accommodate this.

We can start working on your ring once we have received a 50% deposit.

Visit our ring size chart page, where Rêve Diamonds offers a detailed sizing guide and practical tips to help you find the perfect fit. Alternatively, you can choose an average size (6.5 or 7), and once you receive your ring, your first resize is complimentary. You’re welcome to visit our showroom to have your finger measured accurately, or you may visit a local jeweler and then send the ring back to us.

Resizing takes approximately 3-5 working days from the day we have receive your item.

We offer lifetime aftercare on all our jewelry. If something goes wrong—for example, if the centre stone becomes loose or a small diamond on the band is lost—please bring the ring back to us and we will repair it free of charge.

Standard items displayed on our website are normally delivered within 3 - 5 working days. Customised items such as bespoke designs and vintage jewelry can take up to 14 working days.

In many cases we are able to meet shorter deadlines. If you require an order urgently simply let us know and we will do our best to ship your purchase as quickly as possible. Please contact us and ask about the specific item you want to order. Our best-selling designs are stocked in the most popular ring sizes. These rings can be delivered in 2-3 working days.

Yes, you can. Many of our customers choose to place orders over the telephone. We understand that customers investing in an expensive piece of jewelry may have questions or concerns that the website cannot answer. We also appreciate that many customers feel more comfortable placing an order with a ‘real’ person rather than online. In order to accommodate all our customers, we have recruited a highly trained customer service team. Our team are on hand to help with all aspects of the diamond buying experience. You can call our customer service team on +1646 898 2098.

We accept payments via the following methods: Credit card, Debit card, Bank transfer, Zelle, Affirm and PayPal.

Credit/debit cards: We accept VISA, MasterCard and American Express. All payments by credit or debit card are carried out via an encrypted connection. This ensures that your details remain private and your payment is secure.

Bank transfer: Our bank information can be found on the receipt page and on the order confirmation. You will receive automatic confirmation to your e-mail when a purchase is completed.

We offer Affirm finance plans:

Affirm payments have a minimum of 50 USD and maximum of 30,000 USD. Depending on the cart order size, offers can include Split Pay, Installments, or a mix of both. Split Pay allows customers to pay for purchases up to 250 USD in four or fewer interest-free, bi-weekly payments over an 8 week term. Installments allows customers to pay for purchases between 150 - 30,000 USD over a longer term of up to 36 months. Installment terms may include interest. The maximum credit limit for Affirm is 17,500 USD. However, Affirm supports transactions up to 30,000 USD. These transactions require a down payment from the customer at time of purchase.

We source our diamonds from around the world, working only with manufacturers that comply with the United Nations Kimberley Process to ensure all stones are conflict-free. As we deal exclusively in diamonds of the highest calibre, our stones are primarily sourced from Canada and India, with some also coming from Africa.

We source our diamonds directly from the manufacturers that polish the stones.

All the diamonds on our website are 100% natural stones. We also have a large inventory of lab-grown man-made diamonds.

Rêve Diamonds is committed to sourcing diamonds that are conflict-free. We are registered with stopblooddiamonds.org and have demonstrated our support for conflict-free trade by signing the Stop Blood Diamonds campaign.

We also add the following declaration to all our invoices:

“The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. The undersigned hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.”

We source our diamonds directly from the diamond manufacturers that produce the stones globally. This means we can offer the stones at almost a wholesale price to the retail market. As a predominantly online company, our overheads are much smaller. As a result, we can offer our diamonds at a more competitive price.

Each purchase from Rêve Diamonds will include the following:

Your jewelry presented in a luxurious jewelry box

A diamond lab certificate (For 0.30ct + diamonds only)

An insurance valuation certificate at the RRP

A diamond cloth

We offer worldwide free delivery.

We ship internationally via FedEx. as soon as the package is shipped you will receive an email with the tracking number to track your parcel.

Our jewelry is delivered in discreet packaging without any external markings or indication of the contents. However, international orders that cross country borders comply with local rules regarding declaration of value.

All orders shipped within the US are delivered via USPS or Fedex are fully insured. Our global orders are delivered via FedEx or DHL and are insured until the point of delivery. On occasion we may use other local and global shipping agents.

Customers with a shipping address in the states of New York or California, or those who would like to collect from our showrooms in New York or Los Angeles, will be charged sales tax at checkout.

At present, we aren’t required to collect sales tax when delivering to any other state. For international orders you may be subject to local import duties and taxes as the item enters your country.

When items are sent outside of the US, they are exempt from US duties and taxes. This means you are required to pay your national duties and taxes. You will be required to pay these fees once your order has arrived in your selected country prior to delivery to the requested address. Please contact your local customs and excise office for the exact fees - Reve Diamonds can provide you with an estimate if required.

Rêve Diamonds offer a 30-Day FREE Returns Policy for ONLINE purchases only. If you need a full refund, you can return your order within 30 days of the purchase date. Should you have any questions about our returns procedure, please do not hesitate to contact us for further information.