Frequently Asked Questions

Where is your New York showroom located?

We are located on 745 5th Avenue, Floor 5, New York, NY 10151.

Where is your Los Angeles showroom located?

We are located on 9800 Wilshire Blvd, Beverly Hills, 1st Floor, Los Angeles, CA 90212.

What are your opening hours?

We are open 9am–6pm Monday–Friday and 9am–5:30pm on Saturday. We operate by appointment only. Book a showroom or virtual appointment or contact us on +1 646 898 2098.

Can I arrange a viewing of the diamond before it is set?

90% of the diamonds featured on our website are located in NY and LA. The rest can be shipped overnight just for viewing without commitment prior to setting. We are happy to arrange for you to view the stone before it is set into the jewelry.

Do you offer a bespoke service?

We specialize in custom engagement rings and fine jewelry. If you have a specific design in mind that isn't part of our collection, feel free to contact us with your ideas to explore your options.

What are your lead times?

The majority of our bespoke items take approximately 14–21 working days to create. Should you have a particular deadline in mind, you can always contact us to see if we can accommodate this.

What deposit is required to make an order?

We can start working on your ring once we have received a 50% deposit.

What if I order the wrong ring size?

Visit our ring size chart page. Alternatively, choose an average size (6.5 or 7), and once you receive your ring, your first resize is complimentary.

How long does a resize take?

Resizing takes approximately 3–5 working days from the day we receive your item.

Do you offer a guarantee?

We offer lifetime aftercare on all our jewelry. If something goes wrong — for example, if the centre stone becomes loose or a small diamond on the band is lost — please bring the ring back to us and we will repair it free of charge.

How long does it take to make and ship an order?

Standard items are normally delivered within 3–5 working days. Customised items such as bespoke designs can take up to 14 working days.

Do you have a fast track service?

In many cases we are able to meet shorter deadlines. Our best-selling designs are stocked in the most popular ring sizes and can be delivered in 2–3 working days. Please contact us for more information.

Can I place an order by telephone?

Yes. Many of our customers place orders over the telephone. Call our customer service team on +1 646 898 2098.

What payment methods can I use?

We accept Credit card, Debit card, Bank transfer, Zelle, Affirm, and PayPal. Credit/debit cards: VISA, MasterCard, and American Express. All payments are carried out via an encrypted connection.

Do you offer any finance plans?

We offer Affirm finance plans. Affirm payments have a minimum of $50 and a maximum of $30,000. Split Pay allows 4 interest-free bi-weekly payments for purchases up to $250. Installments allow up to 36 months for $150–$30,000.

Where do your diamonds come from?

We source our diamonds from around the world, working only with manufacturers that comply with the United Nations Kimberley Process to ensure all stones are conflict-free.

Are you only selling natural or lab-grown diamonds?

All the diamonds on our website are 100% natural stones. We also have a large inventory of lab-grown man-made diamonds.

Why are your certified diamonds so much cheaper?

We source our diamonds directly from the diamond manufacturers that produce the stones globally, allowing us to offer stones at almost a wholesale price. As a predominantly online company, our overheads are much smaller.

What will I receive with my purchase?

Each purchase includes: your jewelry in a luxurious jewelry box, a diamond lab certificate (for 0.30ct+ diamonds), an insurance valuation certificate at the RRP, and a diamond cloth.

Do I have to pay for delivery?

We offer worldwide free delivery.

Do you ship internationally?

We ship internationally via FedEx. As soon as the package is shipped you will receive an email with a tracking number.

Do I have to pay state tax?

Customers with a shipping address in New York, or those collecting from our showroom in New York, will be charged sales tax at checkout. We aren't required to collect sales tax when delivering to any other state.

Can I return my order?

Rêve Diamonds offer a 30-day free returns policy for online purchases only. If you need a full refund, you can return your order within 30 days of the purchase date.

Get in touch with our experts

Live chat

Use our Live Chat facility on the bottom right of your screen to talk to a jewelry specialist in real-time.