Frequently Asked Questions

Our showroom is located at 14 Hanover Square, Mayfair, London W1S 1JL.

Our workshop remains in Hatton Garden where all jewellery is handcrafted in-house. However, viewings of diamonds and jewellery take place exclusively at our London Mayfair showroom.

We are open Monday – Friday 9am–6pm and Saturday 9am–5:30pm, by appointment only. You can book online or call us on +44(0) 20 3585 2295.

Approximately 90% of the diamonds featured on our website are London-based and can be viewed at our Mayfair showroom. The remaining stones can be shipped overnight for examination at no obligation prior to setting.

Yes, we specialise in custom engagement rings and fine diamond jewellery. If you have a specific design in mind that isn't in our current inventory, please contact our team to discuss the possibilities.

Most bespoke creations take approximately 14–21 working days. If you have an urgent timeline, please contact us as we may be able to accommodate your deadline.

A 50% deposit is required before we begin work on your ring.

Please visit our ring size chart page for detailed guidance on finding your size. Alternatively, you can select an average size (M or N) and your first resize is complimentary once the ring is received. A local jeweller can also assist with sizing — simply return the ring to us afterwards.

Resizing takes approximately 3–5 working days from the date we receive your item.

We offer lifetime aftercare on all jewellery. If you experience any issues — such as a loose centre stone or a missing diamond on a band — simply return the piece to us and we will repair it free of charge.

Standard items are dispatched within 2–3 working days. Customised or vintage pieces may require up to 14 working days.

We can often accommodate shorter deadlines. Our best-selling designs in popular sizes can ship within 1–2 working days. Please contact us with details about the specific item and your deadline.

Absolutely. Many of our customers prefer to order by phone. Our highly trained customer service team are on hand to answer any questions and process your order. Please call us on +44(0) 20 3585 2295.

We accept credit card (VISA, MasterCard, American Express), debit card, bank transfer, and PayPal. All card payments are processed via an encrypted connection. Bank transfer details will be provided on your emailed invoice.

Yes. Buy Now, Pay Later options are available at checkout. We also offer PayPal Credit financing with a quick application process and instant decision.

We source diamonds globally from manufacturers who comply with UN Kimberley Process requirements. Our primary sources are Canada and India, with some African stones — all are conflict-free certified.

We procure our diamonds directly from the manufacturers who polish the stones, enabling us to offer competitive pricing without the typical retail mark-up.

Our website features 100% natural stones, but we also hold a substantial inventory of lab-grown diamonds. Please contact us if you are interested in lab-grown options.

Yes, absolutely. We are fully committed to conflict-free diamond sourcing, are registered with stopblooddiamonds.org, and have signed the Stop Blood Diamonds campaign. All of our invoices include a conflict-free declaration.

We source directly from global manufacturers at near-wholesale pricing. As a primarily online business, our lower overheads allow us to pass significant savings on to our customers while still offering certified, high-quality stones.

Every order includes: a luxurious jewellery box, a diamond lab certificate (for stones 0.30ct and above), an insurance valuation certificate at RRP, and a diamond polishing cloth.

No. We offer worldwide free delivery on all orders.

Yes. International orders are shipped via FedEx and DHL. A tracking number will be emailed to you automatically upon dispatch.

Your jewellery arrives in discreet packaging with no external markings indicating the contents. International shipments comply with local declaration-of-value regulations.

Yes. UK orders are dispatched via Royal Mail Special Delivery with full insurance coverage. Global orders via FedEx or DHL are also fully insured to the point of delivery.

UK customers are charged 20% VAT on all orders. Non-UK customers ordering remotely are not charged UK VAT on exports, but may be subject to local import duties and taxes upon arrival in their country.

No. Since 1 January 2021, post-Brexit regulations have eliminated the VAT Retail Export Scheme for purchases from Great Britain, meaning VAT refunds for tourists are no longer available.

Your courier will contact you directly to arrange payment of any applicable duties and taxes. International recipients are responsible for all national fees once the shipment arrives. We can provide estimates on request. Payment must be completed within 30 days as part of our returns policy — failure to pay customs fees may result in non-delivery without a refund.

Yes. We offer a 30-Day Free Returns Policy on all online purchases. A full refund is available within 30 days of the purchase date. Please note this applies to online orders only.

We recommend TH March, who specialise in jewellery insurance. You can obtain a quote at thmarch.co.uk or call 01822 855555. Please quote reference code AS205T.