FREQUENTLY ASKED QUESTIONS
We are located on the 1st floor of Berkley Square House, Berkley Square London W1J 6BD (between Sexy Fish restaurant and Ferrari).
Our workshop is still located in Hatton Garden, and all our jewellery is handmade in-house. Our loose diamonds and jewellery are available to view only in our London Mayfair showroom.
We are open 10am-7.30pm Monday –Friday, 10am – 6.30pm on Fridays and 10am-5pm on Saturday. We operate a by appointment only system in our showroom. Contact us on +44 2070169878 to book an appointment.
90% of the diamonds featured on our website are located in London. The rest of the loose diamonds on our website can be shipped overnight just for viewing without commitment prior to setting. We are happy to arrange for you to view the stone before it is set into the jewellery./p>
Should you have a particular jewellery design in mind that does not currently exist in our jewellery collection, you can contact us with your ideas and learn more about your options. Read more about our bespoke service by clicking this
The majority of our bespoke items take approximately 10-14 working days to create. Should you have a particular deadline in mind, you can always contact us to see if we can accommodate this.
We can start working on your ring once we have received a 20% deposit.
Your first resize is always free of charge. You can come into the showroom to size the finger correctly or alternatively you can check at a local jeweller and then send the ring back to us.
Resizing takes approximately 2-3 working days from the day we have receive your item.
We offer 5-year guarantee on all our jewellery. If something goes wrong, the centre stone is spinning or you have lost a small diamond on the band please bring the ring back to us and we will repair it free of charge.
Standard items displayed on our website are normally delivered within 2 - 3 working days. Customised items such as bespoke designs and vintage jewellery can take up to 14 days.
In many cases we are able to meet shorter deadlines. If you require an order urgently simply let us know and we will do our best to ship your purchase as quickly as possible. Please contact us and ask about the specific item you want to order. Our best-selling designs are stocked in the most popular ring sizes. These rings can be delivered in 1-2 working days.
Yes, you can. Many of our customers choose to place orders over the telephone. We understand that customers investing in an expensive piece of jewellery may have questions or concerns that the website cannot answer. We also appreciate that many customers feel more comfortable placing an order with a ‘real’ person rather than online. In order to accommodate all our customers, we have recruited a highly trained customer service team. Our team are on hand to help with all aspects of the diamond buying experience. You can call our customer service team on +44 2070169878.
We accept payments via the following methods: Credit card, Debit card, Bank transfer and PayPal.
Credit/debit cards: We accept VISA, MasterCard and American Express. All payments by credit or debit card are carried out via an encrypted connection. This ensures that your details remain private and your payment is secure.
Bank transfer: Our bank information can be found on the receipt page and on the order confirmation. You will receive automatic confirmation to your e-mail when a purchase is completed.
Finance plans for jewellery found on the high street and from online jewellers are not 0% interest free at all (they simply add the interest to the price). This is why we advise customers who would like to finance their order to use PayPal finance or a credit card.
We source diamonds from all over the world, using diamond manufacturers that comply with the United Nations Kimberley process. This ensures all stones are conflict-free. As we deal with diamonds of the highest calibre only, our diamonds usually come from Canada and Russia with some being sourced from Africa.
We source our diamonds directly from the manufacturers that polish the stones.
All the diamonds on our website are 100% natural stones. We also have a large inventory of lab-grown man-made diamonds.
Rêve Diamonds & Fine Jewellery is committed to sourcing diamonds that are conflict-free. We are registered with StopBloopiamonds.org and have demonstrated our support for conflict-free trade by signing the Stop Blood Diamonds campaign.
We also add the following declaration to all our invoices:
“The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. The undersigned hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.”
We source our diamonds directly from the diamond manufacturers that produce the stones globally. This means we can offer the stones at almost a wholesale price to the retail market. As a predominantly online company, our overheads are much smaller. As a result, we can offer our diamonds at a more competitive price.
Each purchase from Rêve Diamonds will include the following:
Your jewellery presented in a luxurious wooden jewellery box
A diamond lab certificate (For 0.30ct + diamonds only)
An insurance valuation certificate at the RRP
We offer worldwide free delivery.
We ship internationally via FedEx.
Our jewellery is delivered in discreet packaging without any external markings or indication of the contents. However, international orders that cross country borders comply with local rules regarding declaration of value.
All orders shipped within the UK are delivered via Royal Mail Special Delivery and are fully insured. Our global orders are delivered via FedEx and are insured until the point of delivery. On occasion we may use other local and global shipping agents.
U.K & EU Orders (EU Clients): Orders placed by customers in the UK will be subject to UK VAT of 20%. All orders purchased by customers who live inside the European Union (EU) will be subject to the U.K VAT rate of 20%.
International Orders (Non-EU Clients): If you have ordered the item by phone or over the internet and we are exporting your order outside the EU, you will not be charged any VAT. However, you may be subject to local import duties and taxes as the item enters your country. Read more about tax free jewellery shopping.
You are eligible to claim the tax back should you live outside of the European Union. You would be required to collect your purchase from our showroom in order to gain the tax reclaim form and provide us with your identification. Read more about tax free jewellery shopping.
When items are sent outside of the EU, they are exempt from UK duties and taxes. This means you are required to pay your national duties and taxes. You will be required to pay these fees once your order has arrived in your selected country prior to delivery to the requested address. Please contact your local customs and excise office for the exact fees - Reve Diamonds can provide you with an estimate if required.
Rêve Diamonds & Fine Jewellery offer a 30-Day FREE Returns Policy for ONLINE purchases only. If you need a full refund, you can return your order within 30 days of the purchase date. Should you have any questions about our returns procedure, please do not hesitate to contact us for further information.
If you need diamond jewellery insurance, TH March is the insurance company we recommend as they specialise in jewellery care. You can get a quote from them at TH March or 01822 855555. Quote “AS205T” so they know you’ve bought from a legitimate source.