Frequently Asked Questions
- How long does it take to ship an order?
- Do you have a fast track service?
- Can I place an order by telephone rather than online?
- What payment methods can I use?
- Are Rêve diamonds sourced using conflict free sources?
- What will I receive with my purchase?
- Do I have to pay for delivery?
- How are orders delivered?
- Are orders insured for delivery?
- Do I have to pay VAT?
- Can I return my order?
How long does it take to ship an order?
Standard items displayed on our website are normally delivered within 2 - 3 working days. Customized items such as bespoke designs and vintage jewellery can take up to 14 days.
Do you have a fast track service?
In many cases we are able to meet shorter deadlines. If you require an order urgently let us know and we will do our best to ship your purchase as quickly as possible. Please contact us and ask about the specific item you want to order. Our best-selling designs are stocked in the most popular ring sizes. These rings can be delivered in 2-3 working days.
Can I place an order by telephone rather than online?
Yes you can. Many of our customers choose to place orders via telephone. We understand that customers investing in an expensive piece of jewellery may have questions or concerns that the website cannot answer. We also appreciate that many customers feel more comfortable placing an order with a ‘real’ person. In order to accommodate all our customers we have employed a highly trained customer service team. Our team are on hand to help with all aspects of the diamond buying experience. You can call our customer service team on: +44 20 7016 9878
What payment methods can I use?
We accept payments via the following methods: Credit card Debit card Bank transfer PayPal Credit/debit cards: We accept both VISA and MasterCard. All payments by credit or debit card are carried out via an encrypted connection. This ensures that your details remain private and your payment is secure. Bank transfer: Our bank information can be found on the receipt page and on the order confirmation which is automatically sent to your e-mail apress when a purchase is completed.
Are Rêve diamonds sourced using conflict free sources?
Rêve Diamonds & Fine Jewellery is committed to sourcing diamonds that are conflict free. We are registered with StopBloopiamonds.org and have demonstrated our support for conflict free trade by signing the Stop Blood Diamonds campaign .
We also ap the following declaration to all our invoices:
The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. The undersigned hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.
What will I receive with my purchase?
Each purchase from Rêve Diamonds will include the following:
Your jewellery presented in a luxurious jewellery box
A gift bag
A diamond GIA/HRD/IGA lab certificate
An insurance valuation certificate at the RRP
Do I have to pay for delivery?
Delivery within the UK is free. A fixed charge of £15 will be applied to all non-UK deliveries
How are orders delivered?
Our jewellery is delivered in discrete packaging without any external markings or indication of the contents. However, international orders that cross country borders comply with local rules regarding declaration of value.
Are orders insured for delivery?
All orders shipped within the UK are delivered via Royal Mail Special Delivery and are fully insured. Our global orders are delivered via FedEx and are insured until the point of delivery. On occasion we may use other local and global shipping agents.
Do I have to pay VAT?
U.K & EU Orders (EU Clients): Orders placed by customers in the UK will be subject to UK VAT of 20%. All orders purchased by customers who live inside the European Union (EU) will be subject to the U.K VAT rate of 20%.
International Orders (Non EU Clients): If you have ordered the item by phone or over the internet and we are exporting your order outside the EU, then you will not be charged any VAT. However, you may be subject to local import duties and taxes as the item enters your country.
Can I return my order?
Rêve Diamonds & Fine Jewellery offer a 30 Day FREE Returns Policy for ONLINE purchases only. For a full refund orders can be returned within 30 days of the purchase date. If you have any questions about our returns procedure, please do not hesitate to contact us for further information.