Frequently Asked Questions

We are located on 14 Hanover Square, Mayfair, London W1S 1JL

Our workshop is still located in Hatton Garden, and all our jewellery is handmade in-house. Our loose diamonds and jewellery are available to view only in our London Mayfair showroom.

We are open 9am-6pm Monday – Friday and 9am-5:30pm on Saturday. We operate a by appointment only system in our showroom. Book an appointment online or contact us on +44(0) 20 3585 2295

90% of the diamonds featured on our website are located in London. The rest of the loose diamonds on our website can be shipped overnight just for viewing without commitment prior to setting. We are happy to arrange for you to view the stone before it is set into the jewellery.

We specialise in custom engagement rings and fine diamond jewellery. If you have a specific design in mind that is not currently part of our collection, please contact us with your ideas to explore your options.

The majority of our bespoke items take approximately 14-21 working days to create. Should you have a particular deadline in mind, you can always contact us to see if we can accommodate this.

We can start working on your ring once we have received a 50% deposit.

Visit our ring size chart page, where Rêve Diamonds provides a detailed sizing guide and practical tips to help you find the perfect fit. Alternatively, you can select an average size (M or N), and once you have received your ring, your first resize is free of charge. You are welcome to visit our showroom to have your finger sized correctly, or you may check with a local jeweller and then send the ring back to us.

Resizing takes approximately 3-5 working days from the day we have receive your item.

We offer lifetime aftercare on all our jewellery. If something goes wrong—for example, if the centre stone becomes loose or a small diamond on the band is lost—please bring the ring back to us and we will repair it free of charge.

Standard items displayed on our website are normally delivered within 2 - 3 working days. Customised items such as bespoke designs and vintage jewellery can take up to 14 days.

In many cases we are able to meet shorter deadlines. If you require an order urgently simply let us know and we will do our best to ship your purchase as quickly as possible. Please contact us and ask about the specific item you want to order. Our best-selling designs are stocked in the most popular ring sizes. These rings can be delivered in 1-2 working days.

Yes, you can. Many of our customers choose to place orders over the telephone. We understand that customers investing in an expensive piece of jewellery may have questions or concerns that the website cannot answer. We also appreciate that many customers feel more comfortable placing an order with a ‘real’ person rather than online. In order to accommodate all our customers, we have recruited a highly trained customer service team. Our team are on hand to help with all aspects of the diamond buying experience. You can call our customer service team on +44(0) 20 3585 2295.

We accept payments via the following methods: Credit card, Debit card, Bank transfer and PayPal.

Credit/debit cards: We accept VISA, MasterCard and American Express. All payments by credit or debit card are carried out via an encrypted connection. This ensures that your details remain private and your payment is secure.

Bank Transfer: Our bank details can be found on the invoice sent by email. If you select the bank transfer option at checkout, we will provide you with an invoice containing the payment information.

You can find several Buy Now, Pay Later options on our checkout page. We also offer finance plans through PayPal Credit. Applying is quick and easy—simply complete a short application form and you’ll receive an instant decision. If approved and accepted, a credit limit will be added to your PayPal account, ready to use straightaway.

We source our diamonds from around the world, working only with manufacturers that comply with the United Nations Kimberley Process to ensure all stones are conflict-free. As we deal exclusively in diamonds of the highest calibre, our stones are primarily sourced from Canada and India, with some also coming from Africa.

We source our diamonds directly from the manufacturers that polish the stones.

All the diamonds on our website are 100% natural stones. We also have a large inventory of lab-grown man-made diamonds.

Rêve Diamonds & Fine Jewellery is committed to sourcing diamonds that are conflict-free. We are registered with stopblooddiamonds.org and have demonstrated our support for conflict-free trade by signing the Stop Blood Diamonds campaign.

We also add the following declaration to all our invoices:

“The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. The undersigned hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.”

We source our diamonds directly from the diamond manufacturers that produce the stones globally. This means we can offer the stones at almost a wholesale price to the retail market. As a predominantly online company, our overheads are much smaller. As a result, we can offer our diamonds at a more competitive price.

Each purchase from Rêve Diamonds will include the following:

Your jewellery presented in a luxurious jewellery box

A diamond lab certificate (For 0.30ct + diamonds only)

An insurance valuation certificate at the RRP

A diamond cloth

We offer worldwide free delivery.

We ship internationally via FedEx and DHL. as soon as the package is shipped you will receive an email with the tracking number to track your parcel.

Our jewellery is delivered in discreet packaging without any external markings or indication of the contents. However, international orders that cross country borders comply with local rules regarding declaration of value.

All orders shipped within the UK are delivered via Royal Mail Special Delivery and are fully insured. Our global orders are delivered via FedEx or DHL and are insured until the point of delivery. On occasion we may use other local and global shipping agents.

U.K Orders (UK Clients): Orders placed by customers in the UK will be subject to UK VAT of 20%.

International Orders (Non-UK Clients): If you have ordered the item by phone or over the internet and we are exporting your order outside the UK, you will not be charged any VAT. However, you may be subject to local import duties and taxes as the item enters your country.

Unfortunately, no. Since 1 January 2021, following Brexit, the UK has opted out of tax-free shopping. We can no longer offer in-store sales in Great Britain under the VAT Retail Export Scheme.

When items are sent outside of the UK, they are exempt from UK duties and taxes. This means you are required to pay your national duties and taxes. You will be required to pay these fees once your order has arrived in your selected country prior to delivery to the requested address. Please contact your local customs and excise office for the exact fees - Reve Diamonds can provide you with an estimate if required.

Rêve Diamonds offer a 30-Day FREE Returns Policy for ONLINE purchases only. If you need a full refund, you can return your order within 30 days of the purchase date. Should you have any questions about our returns procedure, please do not hesitate to contact us for further information.

If you need diamond jewellery insurance, TH March is the insurance company we recommend as they specialise in jewellery care. You can get a quote from them at TH March or 01822 855555. Quote “AS205T” so they know you’ve bought from a legitimate source.