90% of the diamonds featured on our website are located in London. The rest of the loose diamonds on our website can be shipped overnight just for viewing without commitment prior to setting. We are happy to arrange for you to view the stone before it is set into the jewellery.
Should you have a particular jewellery design in mind that does not currently exist in our jewellery collection, you can contact us with your ideas and learn more about your options. Read more about our bespoke service by clicking this
We offer 5-year guarantee on all our jewellery. If something goes wrong, the centre stone is spinning or you have lost a small diamond on the band please bring the ring back to us and we will repair it free of charge.
In many cases we are able to meet shorter deadlines. If you require an order urgently simply let us know and we will do our best to ship your purchase as quickly as possible. Please contact us and ask about the specific item you want to order. Our best-selling designs are stocked in the most popular ring sizes. These rings can be delivered in 1-2 working days.
Yes, you can. Many of our customers choose to place orders over the telephone. We understand that customers investing in an expensive piece of jewellery may have questions or concerns that the website cannot answer. We also appreciate that many customers feel more comfortable placing an order with a ‘real’ person rather than online. In order to accommodate all our customers, we have recruited a highly trained customer service team. Our team are on hand to help with all aspects of the diamond buying experience. You can call our customer service team on +44 2070169878.
We accept payments via the following methods: Credit card, Debit card, Bank transfer and PayPal.
Credit/debit cards: We accept VISA, MasterCard and American Express. All payments by credit or debit card are carried out via an encrypted connection. This ensures that your details remain private and your payment is secure.
Bank transfer: Our bank information can be found on the receipt page and on the order confirmation. You will receive automatic confirmation to your e-mail when a purchase is completed.
We offer Klarna finance plans - Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Reve Diamonds and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
We source diamonds from all over the world, using diamond manufacturers that comply with the United Nations Kimberley process. This ensures all stones are conflict-free. As we deal with diamonds of the highest calibre only, our diamonds usually come from Canada and Russia with some being sourced from Africa.
Rêve Diamonds & Fine Jewellery is committed to sourcing diamonds that are conflict-free. We are registered with StopBloopiamonds.org and have demonstrated our support for conflict-free trade by signing the Stop Blood Diamonds campaign.
We also add the following declaration to all our invoices:
“The diamonds herein invoiced have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. The undersigned hereby guarantees that these diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.”
We source our diamonds directly from the diamond manufacturers that produce the stones globally. This means we can offer the stones at almost a wholesale price to the retail market. As a predominantly online company, our overheads are much smaller. As a result, we can offer our diamonds at a more competitive price.
Our jewellery is delivered in discreet packaging without any external markings or indication of the contents. However, international orders that cross country borders comply with local rules regarding declaration of value.
All orders shipped within the UK are delivered via Royal Mail Special Delivery and are fully insured. Our global orders are delivered via FedEx or DHL and are insured until the point of delivery. On occasion we may use other local and global shipping agents.
U.K Orders (UK Clients): Orders placed by customers in the UK will be subject to UK VAT of 20%.
International Orders (Non-UK Clients): If you have ordered the item by phone or over the internet and we are exporting your order outside the UK, you will not be charged any VAT. However, you may be subject to local import duties and taxes as the item enters your country.
When items are sent outside of the UK, they are exempt from UK duties and taxes. This means you are required to pay your national duties and taxes. You will be required to pay these fees once your order has arrived in your selected country prior to delivery to the requested address. Please contact your local customs and excise office for the exact fees - Reve Diamonds can provide you with an estimate if required.
Rêve Diamonds & Fine Jewellery offer a 30-Day FREE Returns Policy for ONLINE purchases only. If you need a full refund, you can return your order within 30 days of the purchase date. Should you have any questions about our returns procedure, please do not hesitate to contact us for further information.
If you need diamond jewellery insurance, TH March is the insurance company we recommend as they specialise in jewellery care. You can get a quote from them at TH March or 01822 855555. Quote “AS205T” so they know you’ve bought from a legitimate source.