Returns and Refunds

Reve Diamonds Is owned and operated by TC and REVE LTD.

This Return Policy applies to all products purchased through: www.revediamonds.com

Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy. We reserve the right to change this Return Policy at any time.

Only refunds are made, once the product has reached its destination and has been received by the buyer, no refunds are made for products that are in transit to be delivered or have not yet been delivered.

Shipping costs are not refundable. Our Return Policy does not affect your statutory rights.

Returns And Refunds

At Reve Diamond, we are proud to provide the best customer service we possibly can whilst helping you source affordable high-quality diamond jewellery. Our ONLINE ORDERS 30-day money-back guarantee has you covered in the rare event you are not fully satisfied with a product you have purchased from us. Faulty goods are also covered by this guarantee. You can also exchange your item for another product if you find someone else in our range that interests you.

Please email INFO@REVEDIAMONDS.COM for return instructions.

Conditions Of Return

• We will need to know your order number.
• Items must be in its original condition (unmarked, unaltered, and undamaged).
• All returns must be accompanied with your invoice as proof of purchase.
• Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the products. Please package the product securely.
• Shipping return costs and handling charges are non-refundable.
• Reve Diamonds reserves the right to reject any returns which do not comply with our Refund Policy.

Items must be returned to the following address:

• Reve Diamonds
• 14 Hanover Square
• London, W1S 1JL
• United Kingdom

Items Not Covered By This Policy

Bespoke items: we are unable to offer refunds for any items you have specially commissioned us to produce.

Worn or Damaged Items: we cannot accept jewellery that has clearly been worn or damaged whilst in your possession.

Defective Or Damaged Products

We only replace items if they are defective or damaged. If you need to exchange it for the same item or you need a refund, please send us an email at INFO@REVEDIAMONDS.COM with your order number.

Remember that you have 30 days from the day of delivery of the product to request an exchange or refund.

Customs Charges, Delays, and Refund Conditions

Our courier will contact the receiver or importer directly to arrange payment of any duties and taxes required by customs. If the customer fails to pay the customs fees, no refund can be issued until the matter is resolved and the goods are returned to us. This process must be completed within 30 days.

Processing Your Refund

Once we receive the item, we will inspect it before releasing your refund. Once we have approved your return, please wait 8–10 days for the funds to reach your bank account or credit card.

Reach us at INFO@REVEDIAMONDS.COM or +44 (0) 20 3585 2295.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable.

Contact Us

If you have questions about this Return Policy, please contact us.