Lifetime Aftercare
Every Rêve Diamonds creation is designed to last a lifetime. Our Lifetime Aftercare Service is a reflection of our dedication to craftsmanship, quality, and long-term client care — because your journey with Rêve Diamonds doesn't end at the point of purchase; it only begins.
Our Promise of Craftsmanship
Each piece of Rêve Diamonds jewellery is meticulously handcrafted by our master jewellers using the finest materials and techniques. We guarantee against any manufacturing faults for the lifetime of your piece. Should a manufacturing defect ever appear, we will repair or replace the item free of charge. This guarantee excludes damage caused by accidental impact, misuse, or normal wear and tear.
Complimentary Annual Clean & Polish
We invite all Rêve Diamonds clients to visit us annually for a complimentary professional cleaning and polish. This service is free of charge for the lifetime of your jewellery and can be booked at any of our showrooms in London, New York, or Los Angeles.
Free Annual Inspection & Setting Check
Our aftercare service includes a full yearly inspection of settings, claws, and structure. Our specialists will check for any signs of wear that could loosen stones and make adjustments where necessary.
Free Insurance Valuation Renewal Certificates
We offer free renewal of your insurance valuation certificate whenever you require an update. This ensures that your piece remains properly insured at all times.
Complimentary Re-Sizing and Minor Adjustments
Within the first year of purchase, we offer one complimentary ring re-size where possible. Additional re-sizings or complex alterations can be quoted individually. Our resizing and cleaning services are only available for customers who drop off their items in person and have their finger measured.
How to Arrange Aftercare
You can book your annual clean, polish, inspection, or valuation update by contacting our team directly or by visiting your nearest Rêve Diamonds showroom.
Exclusions & Limitations
Our Lifetime Aftercare covers all manufacturing defects but does not extend to general wear and tear, accidental damage, or loss. Damage resulting from impact, exposure to harsh chemicals, or unauthorised alterations will not be covered.
Our Commitment to You
Whether you purchased your piece last week or ten years ago, our team remains here to support you for life.
For more information please contact us or visit our London showroom at 14 Hanover Square, Mayfair, W1S 1JL.
